FAQs

What others say about Proclaim:

“Your publication is a great contribution to one who needs fresh ideas each week. I find that the sermons are extremely helpful and this observation comes after 25 years of sermon delivering on my part. There is a freshness of outlook and understanding in all of the sermons I receive.” –Florida–



Frequently Asked Questions
Problems Logging On Is my Username or Password case sensitive? I forgot my Password. How do I get it? My Username and Password are correct, but I can't log on. Can I change my password? Problems Viewing or Downloading Sermons or ProclaimClipArt I cannot view sermons or ProclaimClipArt. Am I logged in? How do I view and download a sermon? How do I view and download ProclaimClipArt? Why do I get ERROR messages when attempting to download a sermon or ProclaimClipArt? Subscribing What if I want to pay by check or money order? How long do I have to wait for my Username/Password? Renewing Your Subscription When does my subscription end? How do I renew my subscription? What if I want to renew by check or money order? Managing Your Account How do I edit my personal information? Can I change my password? Methods of Payment What methods of payment may I use to subscribe or renew my subscription? Privacy and Security Is my personal information on the site secure? What is your privacy policy? 1. Problems Logging On Is my Username or Password case sensitive? No. I forgot my Password. How do I get it? Go to www.proclaimsermons.com and click on “Log In.” Then click on “Forgotten your password?” and follow the instructions. My Username and Password are correct, but I can't log on. If you have recently changed your Username or Password, and you have the "Remember me" box CHECKED, it is remembering the old Username or Password. Please UNCHECK the box and input the correct Username/Password and click Log On. Assuming this successfully logs you on, the next time you log on, RE-CHECK the "Remember me" box when you log on. Can I change my password? Yes. After you log in, click on “My Account” and then [Change Password]. 2. Problems Viewing or Downloading Sermons or ProclaimClipArt I cannot view sermons or ProclaimClipArt. Am I logged in? There should never be a problem viewing a sermon or ProclaimClipArt if you are properly logged in to the site. If you are logged on, in the top, right-hand corner of the page you will see “Welcome [your name]” If you don’t see this, or it says “Welcome Guest” or “Welcome Undefined” please log in. How do I view and download a sermon? There are two ways to get the sermons into your word processor: Individual sermon: From the Upcoming Proclaim Sermons page or while viewing the results of a search, click on the sermon title to view. When viewing, click on either “Copy sermon to Clipboard” (this is nicely formatted sermon), or “Copy text to Clipboard” (this is just test for easy editing). Then, with your cursor in your word processing application, simply click Edit/Paste (or Control V) and it will appear instantly. All sermons for the month: Click on one of the months at the top of the Upcoming Proclaim Sermons page and when it asks you to Open or Save, save it where you want it. (The files contain all sermons and artwork for the month, but they are “zipped” to keep them together and allow for quicker downloading). Go to where you saved the .zip file and highlight it, right click your mouse and choose “Extract All” (this assumes you have a recent version of Windows. You may have to “unzip” it with another Zip program if you have an older version of Windows). When the files are unzipped, you can simply open them in your word processing application. How do I view and download ProclaimClipArt? There are two ways to view and download ProclaimClipArt: Individual ProclaimClipArt: On the Upcoming Proclaim Sermons page or while viewing the results of a search, click on the "artist's palette" icon in the Clip Art column to view. When viewing, click on “Copy ClipArt to Clipboard.” Then, with your cursor in your bulletin publishing or other application, simply click Edit/Paste (or Control V) and it will appear instantly. If you click on the picture you can resize it, or you can use the application’s picture editing function to make any desired changes. All ProclaimClipArt for the month: Click on one of the months at the top of the Upcoming Proclaim Sermons page and when it asks you to Open or Save, save it where you want it. (The files contain all sermons and artwork for the month, but they are “zipped” to keep them together and allow for quicker downloading). Go to where you saved the .zip file and highlight it, right click your mouse and choose “Extract All” (this assumes you have a recent version of Windows. You may have to “unzip” it with another Zip program if you have an older version of Windows). When the files are unzipped, you can simply open them in your word processing or publishing application. Why do I get ERROR messages when attempting to download a sermon or ProclaimClipArt? Any error message you receive while attempting to download a sermon or ProclaimClipArt is caused by: Not being logged on. A subscription does not exist, is expired or will expire before the date of the material you are trying to view. If you are not a subscriber and wish to view this material, please click on "Subscribe Now" to subscribe. If you are a subscriber, but your subscription is expired, or will expire before the date of the material you are trying to view, after you log on, follow the prompt to renew, or click on "Renew Subscription" to renew your subscription. 3. Subscribing What if I want to pay by check or money order? At the top of the “Subscribe Now” page, click on the link to pay by check or money order, print the form and follow the instructions. How long do I have to wait for my Username/Password? Immediately after you click "Submit Order" on the subscription form an email is sent to you with your Username/Password. It should arrive within a minute or two to the email address you entered on the form. If you choose to mail in a printed subscription form with a check or money order, we will email you the Username/Password as soon as we receive your form and payment. 4. Renewing Your Subscription When does my subscription end? Once you have logged on, you may view the expiration date of your subscription on the “My Account” page. How do I renew my subscription? Once you have logged on, click on “Renew Subscription” on the left-hand menu, or go to “My Account” and then [Renew Subscription]. What if I want to renew by check or money order? At the top of the “Renew Subscription” page, click on the link to pay by check or money order, print the form and follow the instructions. 5. Managing Your Account How do I edit my personal information? You may change any of the following after you log on and click on the “My Account” page: Section 1: Password Section 2: Subscription Renewal Auto-Renewal Status Section 3: Any personal information, including: Name/Address/Telephone Username (This requires re-logging in to take effect) Denomination Default Lectionary (This sets which lectionary is used to display search results) Section 4: Credit Card information 6. Methods of Payment What methods of payment may I use to subscribe or renew my subscription? We accept MasterCard, Visa and Discover cards on this site. Also, you may pay by check or money order by clicking on that option at the top of the “Subscribe Now” or “Renew Subscription” pages. You may also call us (toll free) at 888-320-5576 and provide us credit card information over the telephone. 7. Privacy and Security Is my personal information on the site secure? Yes. We use the latest encrypted SSL technology to maintain all personal information on the site. What is your privacy policy? Any information you submit to proclaimsermons.com or Parish Publishing will be held in the strictest confidence. Period.